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Online ordering costs
QueueJump’s ongoing cost is your monthly outlet-based subscription, plus a 1.5% platform fee on each order total and separate Stripe processing fees. Preparing a menu is free; taking ongoing live orders requires a paid plan. Delivery staffing and operating costs, where applicable, are your business’s own costs.
The cost formula
Estimated monthly ordering cost = plan subscription + 1.5% of order totals + Stripe processing fees.
The platform fee applies to the order total, including any delivery charge. The monthly examples below estimate the platform fee from aggregate order totals; final fees can differ slightly because fees are calculated and rounded per order.
Choose your plan using the number of active outlets you need, rather than the number of saved menus or trading locations. Use the current plans and fees as the source for plan prices and outlet limits.
Stripe processing varies by payment method and card. Check your own Stripe pricing for the payments you expect to take. Do not assume the 1.5% platform fee includes payment processing or that refunds automatically return every original fee.
Worked monthly examples
| Order totals | Subscription | 1.5% fee | Combined |
|---|---|---|---|
| £1,000 | £20 | £15 | £35 |
| £3,000 | £20 | £45 | £65 |
| £10,000 | £20 | £150 | £170 |
The examples assume one full month on Solo and the stated order totals. They are illustrations, not customer revenue or savings claims. Add actual Stripe processing fees and any separate delivery expenses to understand your own costs.
For an illustrative £20 order, the QueueJump platform fee is £0.30. If that order instead includes £20 of food plus a £2.50 delivery charge, its £22.50 order total gives a platform fee of approximately £0.34, subject to per-order rounding. Stripe processing remains separate in both cases.
What to check before trading
- Active outlets: select a plan that covers the outlets that need to accept orders. Several saved pitches for one truck are different from several active outlets.
- Expected order totals: estimate a realistic month and include delivery charges in the fee base where you offer delivery.
- Payment processing: review Stripe’s applicable processing and refund terms in your account.
- Delivery operations: include your drivers, fuel, staffing and packaging costs if your business provides delivery.
- Trial availability: You can prepare your menu for free. Verify payments before live ordering and check your billing page for trial availability. Ongoing trading requires a paid plan.
Prepare your menu, business information and service settings before opening live ordering. Read Connect Stripe for payment setup and refunds for the refund workflow.
Compare like for like
When comparing ordering software, separate the monthly subscription, platform fees, payment processing, hardware, contract terms and delivery services. Compare systems against the same expected order mix and active-outlet count.
A system that supplies drivers or marketplace demand has a different scope from software used with your own customers and drivers. QueueJump provides the ordering page and service tools; it does not supply drivers or promise marketplace traffic. Avoid comparing headline percentages without checking what each service includes.
For the practical setup, explore food truck ordering, restaurant online ordering and Stripe payments for independent traders. For invoice questions, follow the subscriptions guide or contact our team.