Refunds

Concept

Refunds are processed against the original Stripe-backed payment, preserving financial traceability.

Why it matters

Consistent refund handling protects customer trust and keeps finance records clean.

How to configure it

1. Open the order in the vendor dashboard.
2. Choose Refund and confirm the amount.
3. Submit and record the reason for internal reference.
4. Communicate refund outcome and timeline to customer.

How to verify it worked

• Order timeline shows refund action completion.
• Stripe reflects the refund against the original payment.
• Customer communication confirms amount and expected posting window.

Common mistakes

• Refunding without clear reason notes.
• Delayed customer communication after refund.
• Assuming bank posting time is immediate.