Troubleshooting common issues

Concept

Troubleshooting is a fast diagnostic flow to isolate ordering, checkout, and session issues before escalation.

Why it matters

Consistent triage reduces downtime and prevents avoidable support loops on live days.

How to configure it

1. Check session status, cutoff timing, and filter state first.
2. Validate Stripe connection and payment status behaviour.
3. Confirm QR/link destination points to the active session.
4. Capture reproducible steps before escalating.

How to verify it worked

• Reported issue can be reproduced and then resolved.
• Root cause category is clear (session, payment, link, or user input).
• Resolution steps are documented for repeat handling.

Common mistakes

• Jumping to escalation before basic checks.
• Not capturing timestamp/context for incidents.
• Retrying payment flows without confirming intent status.