Last updated 16 Oct 2026

Delivery with your own drivers

Concept

QueueJump supports collection, delivery with your own drivers, or both at each location. Delivery starts switched off. You provide the drivers and organise their routes; QueueJump records the delivery address, charge and order progress.

Coverage uses the straight-line distance from your saved location map pin to the centre of the customer's UK postcode. It does not measure road distance or check individual house locations. Choose a radius that works for your roads and service area.

Why it matters

A local Chinese takeaway can offer delivery within three miles, add a £2.50 delivery charge and require £15 of food. If a driver is off sick, staff can pause delivery from Orders while keeping collection available.

The food minimum excludes the delivery charge. A £14 food basket with a £2.50 charge does not meet a £15 minimum.

How to configure it

Open Locations and select the location used by your sessions.
Save an accurate address and map pin first.
In Collection and delivery, enable delivery and choose whether to offer collection.
Set the delivery radius (0.1–50 miles), fixed charge (£0–£100), and minimum food order (£0–£1,000).
Set the minimum and maximum travel minutes (1–180). These estimate the journey after dispatch.
Choose whether customers receive an email when you mark the order out for delivery, then save.
Check the customer checkout for a session at this location before sharing the link.

Settings apply to sessions using that location. Customers select a dispatch time for delivery, then see your estimated travel window. Collection customers select a collection time. Both use the session's existing slot capacity and ordering windows.

Customers must enter a delivery address, current UK postcode and phone number. Checkout checks coverage before payment. If the postcode service is unavailable, delivery checkout asks them to retry or choose collection.

Running deliveries

In Orders, use Pause deliveries or Resume deliveries for the selected session's location. These controls affect all sessions at that location. Collection has its own pause control. Team members who can manage orders can use these controls; location settings require location-edit permission.

Pausing prevents new delivery checkouts. An already-created payment checkout can still finish, and existing orders remain in your queue. Review these orders and contact customers if you cannot fulfil them.

Use the Collections and Deliveries filters to organise the queue. Open a delivery order for its address, phone number and instructions. Work through:

Start prep when preparation begins.
Mark ready when it is ready for your driver.
Out for delivery when the driver leaves. This records dispatch and calculates the estimated arrival window. If enabled for that order, the customer receives a dispatch email; failed sends retry automatically.
Delivered after the handoff is confirmed.

The customer's private manage-order link shows the current status and estimated arrival window. It refreshes while open. This is order progress, with no live driver map.

The delivery charge, address and agreed minimum are fixed when checkout creates the order. Later location-setting changes do not alter them. Customers can change eligible food items or the selected time within the usual edit window, but cannot edit the address or change collection to delivery. Ask them to contact you for address issues.

A full remaining refund includes the delivery charge. Item refunds refund the selected food items and keep the delivery charge. See Refunds.

How to verify it worked

Open checkout with a postcode inside your radius: the address form, delivery charge and dispatch wording appear.
Try a postcode clearly outside the radius: delivery cannot proceed.
Try a food basket below the minimum: the delivery charge does not help meet it.
Pause delivery from Orders: a fresh delivery checkout is blocked and collection still works if enabled.
For an authorised test order, confirm the ticket shows delivery details and the queue offers dispatch and delivered actions.
Mark the test order out for delivery and check its private order page and dispatch email when notifications are enabled.

Common mistakes

Treating the radius as driving miles, especially across rivers or limited road crossings.
Selecting a dispatch slot as though it were a guaranteed arrival time.
Pausing delivery and assuming existing orders have been cancelled.
Using Scan Order QR for deliveries. QR handoff is for collection orders.
Marking an order out for delivery before the driver leaves.
Changing the location charge and expecting it to update an existing order.
Forgetting to resume delivery after driver availability returns.