End-to-end launch guide

Use this as the canonical path for getting a new vendor from first login to a stable live service rhythm.

Phase 1: Foundation

1. Complete owner onboarding and business profile.
2. Connect Stripe for card payments and payouts.
3. Set up outlets and team roles.
4. Add at least one trading location.

Phase 2: Build and publish

1. Create your first menu and core item set.
2. Configure order settings and session defaults.
3. Publish a live session with clear opening and cutoff windows.
4. Print or update QR/link signage for the active session.

Phase 3: Operate and optimise

1. Run live orders using clear queue status discipline.
2. Process refunds through the order record when required.
3. Reconcile orders against Stripe payouts daily.
4. Review support and operational issues after service.

Launch readiness check

• Stripe status is active and payout-capable.
• The active session accepts a low-value live order successfully.
• The kitchen team understands queue status flow.
• Refund and support escalation owners are defined.

Why this matters

A clear launch sequence reduces failed orders, improves service speed, and helps new vendors reach reliable repeat trading faster.

Related guides

• Onboarding workflow
• Menus
• Service day runbook
• Payouts and reconciliation