Connect Stripe

Concept

QueueJump uses Stripe Connect to process card payments, manage refunds, and route payouts directly to your business.

When you select Connect Stripe, you are redirected to Stripe's secure onboarding flow. Stripe handles business verification, identity checks, and any required documentation.

QueueJump does not process or hold funds. You remain the merchant of record. Payments are processed on your connected Stripe account, and payouts are issued by Stripe according to your payout schedule.

Why it matters

An active and verified Stripe connection is required to run paid sessions end-to-end.

Stripe status directly affects:

• Checkout success
• Refund capability
• Payout timing
• Paid session go-live readiness

Until Stripe verification is complete, public vendor visibility cannot be enabled.

If you choose to run all orders through QueueJump (for example using your unique QR code), the entire payment flow will route through your connected Stripe account. How you integrate this into your on-the-day service workflow remains your operational choice.

How to configure it

1. Prepare legal business details, payout bank details, and owner contact data.
2. In vendor dashboard, open Settings > Payments.
3. Select Connect Stripe to start Stripe-hosted onboarding.
4. Complete business and personal verification steps in Stripe.
5. Upload any requested documents directly in Stripe.
6. Return to QueueJump and confirm connection status.

How to verify it worked

• Stripe connection shows active in payments settings.
• Public vendor visibility can be enabled in settings.
• A low-value live order succeeds and is marked paid.
• Refund actions are available for paid orders.
• Payout details appear in your Stripe dashboard.

Common mistakes

• Leaving Stripe onboarding incomplete.
• Using account details that do not match legal entity information.
• Assuming a session can accept paid orders before Stripe charges are enabled.
• Assuming preview flow behaviour means payouts are live-ready.