VAT basics

Concept

QueueJump supports VAT-aware menu and order handling, but VAT responsibility remains with you as the vendor.

For VAT-registered vendors, item VAT treatment is configured at menu-item level. In current QueueJump flow, items are set as either:

• Zero-rated (0%)
• Standard-rated (20%)

When customers place orders, item VAT rates are captured in order records so historical orders remain consistent even if menu configuration changes later.

Why it matters

Clear VAT setup reduces compliance risk and margin drift.

• Mixed-rate menus are common for mobile catering.
• Incorrect item treatment can distort reported totals.
• Refund handling must stay aligned with original sale treatment.
• Reliable records make accountant review and filing easier.

VAT mistakes are usually configuration mistakes, not arithmetic mistakes.

How to configure it

1. Confirm your VAT position and item treatment rules with your accountant.
2. In Dashboard -> Settings -> Business, keep business and VAT details current.
3. In menu item setup, apply the correct VAT treatment per item.
4. If VAT registered, use the item VAT toggle for standard-rated (20%) items.
5. Review hot food, hot drinks, and mixed menus carefully before publishing.
6. Place a low-value live order covering representative items.
7. Include refunds and payout records in your routine reconciliation process.

Use a written item policy (for example, by category) so your team applies rates consistently during menu updates.

How to verify it worked

• Item VAT treatment is reviewed and applied consistently across the menu.
• Low-value live order totals match your expected gross treatment.
• Refund activity is tracked and included in reconciliation checks.
• Supporting order, refund, and payout records are retained for filing support.

Related guides: Menu items and modifiers, Payments, and Payouts and reconciliation.

Common mistakes

• Assuming one VAT treatment applies to all items.
• Applying standard rate by default without reviewing item type.
• Updating menus without re-checking VAT treatment for new items.
• Inconsistent handling of refunds in month-end checks.
• Treating platform data as a replacement for professional tax advice.