QueueJump

Last updated

Session overrides

Concept

Session overrides let you change menu item availability for one session without changing your global menu settings.

By default, a session inherits each item's global availability. In Stock & availability, you can override that per item for the selected session only.

This is useful when one event has different stock reality from your usual setup.

Why it matters

Session overrides help you stay operationally accurate during live service.

  • You can pause specific items for one session when stock runs out.
  • You can keep other sessions unchanged while handling event-specific constraints.
  • You reduce accidental overselling without rebuilding menus.
  • You avoid unnecessary global edits for one-off situations.

For vendors running regular spots plus occasional festivals, this separation is especially useful.

How to configure it

  1. Go to Dashboard -> Sessions and open the target session.
  2. Select Stock & availability.
  3. Search for items, then use filters where helpful:
    • Show unavailable only
    • Show session overrides only
  4. Toggle each item to the correct state for that session.
  5. Confirm the source label updates to show a session-level override.
  6. Select Done and return to the session or orders view.

Use overrides for operational exceptions. If an entire event needs a materially different offer, create a dedicated menu instead.

How to verify it worked

  • The changed item shows the expected state in the session availability list.
  • The item source indicates a session-specific override where applied.
  • Customer ordering for that session reflects the availability change.
  • Other sessions continue to use their own availability rules.

For full timing control around intake and collection, see Ordering windows.

Common mistakes

  • Using session overrides as a permanent menu management strategy.
  • Applying many ad hoc overrides instead of using a focused event menu.
  • Forgetting to check what is globally paused vs session-specific.
  • Making changes during peak service without one person owning stock updates.