Restaurant online ordering
QueueJump gives UK restaurants and takeaways a branded online ordering page for timed collection and optional delivery with their own drivers.
Customers choose from your menu and pay online. Your team manages collection and delivery orders in one live queue.
One service to manage
Phone orders and walk-ins can arrive together while the kitchen is already busy. Taking another order without a clear collection time makes it harder to judge what the team can fulfil.
Give customers an available slot before checkout, set limits for the session, and pause new ordering when service needs room to catch up.
Orders on your terms
Your online menu
Add your logo, banner, descriptions and item photos. Support sizes, required choices, extras and allergen declarations.
Timed click and collect
Set service times, collection-slot duration, order limits and cutoff rules. Collection works without offering delivery.
Your own delivery team
Enable delivery where you offer it. Configure a postcode-centre radius, fixed delivery charge and minimum food basket.
Stripe online payments
Customers pay through Stripe at checkout. Payments are processed into your connected Stripe account, with processing fees charged separately.
Independent pause controls
Pause collection or delivery independently for a location. Existing orders and already-created payment checkouts remain valid.
A shared order queue
Give staff their own accounts, update order progress and manage the work across collection and delivery.
Fit your next service
Plan collection demand
See the requested collection times and match slot capacity to the work your kitchen can handle.
Keep your menu current
Reuse menus across services, update item choices and use session availability controls when an item runs out.
Control local delivery
Keep collection open if delivery is paused. Mark orders out for delivery and delivered as your team completes them.
Understand the fees
Pay a monthly outlet-based subscription, a 1.5% platform fee on each order total, and separate Stripe processing fees.
Start with collection
Create an outlet, save its collection location, and add your menu. Choose service times and collection-slot limits, complete your business and allergen details, then connect and verify Stripe payments.
Publish a service session and share its ordering link from your website or social profiles. Customers use their browser; they do not need to download an app. Test the complete ordering flow before promoting a busy service.
Follow the setup guideAdd delivery if you offer it
Delivery is included on paid plans when you provide the drivers. Configure it per location, including the delivery charge and minimum food basket. Coverage uses a straight-line radius to the customer’s postcode centre, not road distance.
The customer chooses a dispatch slot: the time an order is intended to leave your location. A travel window gives an estimated arrival range afterwards. QueueJump does not supply drivers, plan routes or provide live vehicle tracking.
Explore own-driver deliveryA Friday-night example
Imagine a restaurant offering 15-minute collection slots and a separate delivery option. Start with an order limit below the kitchen’s demonstrated capacity, allowing for dine-in service and large baskets. These are planning examples, not measured customer results.
If your driver is unavailable, pause delivery while keeping collection open. Work through accepted orders in the live queue, and use dispatch updates when the driver leaves. Review the busiest period afterwards before changing the next session’s limits.
Plan your collection capacityClear monthly costs
Solo costs £20 per month for one active outlet; Growth is £35 for up to three, and Pro is £75 for up to six. Each order also has a 1.5% platform fee calculated on the order total, including delivery. Stripe processing fees are separate.
On Solo, £3,000 of monthly orders gives an illustrative £20 subscription plus £45 platform fee: £65 before Stripe processing. Your own delivery staffing and operating costs are additional.
Estimate your ordering costsBefore you start
Can I offer click and collect without delivery?
Yes. Use collection on its own and leave delivery disabled. You can enable delivery later at the locations where your business has its own drivers.
Does QueueJump provide drivers?
No. Your business provides and manages the drivers. QueueJump handles the online ordering flow, delivery details, coverage checks, charges and order progress.
Can I pause delivery and keep collection open?
Yes. Collection and delivery have independent availability controls per location. A pause stops new checkouts for that method; it does not cancel accepted orders or payment checkouts already created.
Is this a restaurant marketplace?
QueueJump provides your ordering page and service tools. You share the link with your customers; the product does not promise marketplace traffic or supply delivery demand.
What can I set up for free?
You can prepare your menu for free. Verify payments before live ordering and check your billing page for trial availability. Ongoing trading requires a paid plan.
Prepare your next service
Create your menu for free, then choose a plan when you are ready to trade.
Create your menu