Customer Terms of Use

These Terms of Use govern your access to and use of the QueueJump platform.

QueueJump is operated by QueueJump Group Limited, a company registered in England and Wales under company number 16998198 (“QueueJump”, “we”, “us” or “our”).

By accessing or using the platform, you agree to be bound by these Terms.

1. Definitions

In these Terms:

“Platform” means the QueueJump website, software and related services.

“Vendor” means an independent food or drink trader using the Platform to accept collection-only orders.

“Order” means a customer order placed through the Platform for food or drink supplied by a Vendor.

“Stripe” means Stripe Payments Europe Ltd or any related Stripe entity providing payment processing services.

“User” means any individual using the Platform to place an Order.

“Merchant of Record” means the entity legally responsible for the sale transaction.

2. Role of QueueJump

2.1 QueueJump provides a technology platform enabling Users to place collection-only Orders with independent Vendors.

2.2 QueueJump does not prepare, cook, manufacture, package, store, supply, deliver or otherwise provide food or drink.

2.3 QueueJump is not the seller of any products listed on the Platform.

2.4 Vendors are the Merchant of Record for all Orders.

2.5 QueueJump does not act as agent for Users or Vendors except for the limited purpose of transmitting Orders and facilitating payment processing.

3. Age Requirement

3.1 You must be at least 18 years old to place an Order through the Platform.

3.2 By placing an Order, you confirm that you meet this requirement.

4. Orders and Contract Formation

4.1 When you place an Order through the Platform, you are making an offer to purchase products directly from the Vendor.

4.2 The contract for the supply of food or drink is formed solely between you and the Vendor.

4.3 QueueJump is not a party to the contract for the sale of food or drink.

4.4 Vendors are responsible for:

• Accepting or rejecting Orders
• Preparation of food and drink
• Quality and safety
• Compliance with food hygiene and trading laws
• Fulfilment of Orders

5. Collection Only

5.1 All Orders placed through the Platform are collection-only.

5.2 QueueJump does not provide delivery services.

5.3 Collection times are set by the Vendor and are estimates only.

5.4 QueueJump does not guarantee preparation times or availability.

6. Pricing and Payment

6.1 Prices are set by Vendors.

6.2 Payments are processed via Stripe.

6.3 Vendors are the Merchant of Record for all transactions.

6.4 Payment is made directly to the Vendor’s Stripe account.

6.5 QueueJump does not hold or control customer funds.

6.6 You authorise Stripe to process your payment details in accordance with Stripe’s terms.

7. Refunds and Complaints

7.1 Vendors are solely responsible for handling refunds.

7.2 If you experience an issue with your Order, you must contact the Vendor directly.

7.3 Charge disputes must be raised in accordance with Stripe’s procedures.

7.4 QueueJump does not determine refund eligibility.

8. Food Safety and Allergens

8.1 Vendors are solely responsible for food preparation, hygiene, safety and regulatory compliance.

8.2 Vendors are responsible for providing accurate allergen and ingredient information.

8.3 QueueJump does not verify allergen information and makes no representation regarding accuracy.

8.4 If you have allergies or dietary requirements, you must contact the Vendor directly before placing an Order.

9. Acceptable Use

You agree not to:

• Use the Platform for unlawful purposes
• Submit fraudulent Orders
• Attempt to disrupt the Platform
• Misuse payment systems
• Reverse engineer or interfere with Platform functionality

QueueJump may suspend or restrict access for breach of this clause.

10. Intellectual Property

10.1 All intellectual property rights in the Platform belong to QueueJump Group Limited.

10.2 You are granted a limited, non-exclusive, revocable licence to use the Platform for personal use.

11. Platform Availability

11.1 The Platform is provided on an “as available” and “as is” basis.

11.2 QueueJump does not guarantee uninterrupted access.

11.3 QueueJump may modify, suspend or discontinue any aspect of the Platform at any time.

12. Limitation of Liability

12.1 Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud or any liability that cannot legally be excluded.

12.2 To the fullest extent permitted by law, QueueJump shall not be liable for:

• Food quality or safety
• Illness or allergic reactions
• Vendor misrepresentation
• Incorrect Orders
• Preparation delays
• Loss of profits
• Indirect or consequential loss

12.3 Any claim relating to food or drink must be brought against the Vendor.

12.4 QueueJump’s total aggregate liability arising from any Order shall not exceed the total platform fees received by QueueJump in relation to that Order.

13. Indemnity

You agree to indemnify and hold harmless QueueJump Group Limited against any loss arising from:

• Your breach of these Terms
• Fraudulent activity
• Misuse of the Platform

14. Changes to These Terms

QueueJump may update these Terms from time to time. Continued use of the Platform constitutes acceptance of updated Terms.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction.