Cookie Policy

Effective Date: February 2026

This Cookie Policy explains how QueueJump Group Limited uses cookies and similar technologies when you use the QueueJump platform.

QueueJump Group Limited is a company registered in England and Wales under company number 16998198.

If you have any questions regarding this Cookie Policy, you may contact legal@queuejump.app.

1. What Are Cookies

Cookies are small text files stored on your device when you visit a website. They allow websites to function properly and provide information about how users interact with the site.

Cookies may be session-based or persistent.

Session cookies expire when you close your browser.

Persistent cookies remain until deleted or expired.

2. How We Use Cookies

We use cookies and similar technologies to:

  • Operate and maintain the Platform
  • Enable essential functionality
  • Improve performance
  • Understand user behaviour
  • Support security and fraud prevention
  • Deliver relevant marketing where permitted

3. Types of Cookies We Use

3.1 Essential Cookies

These cookies are necessary for the Platform to function.

They include cookies used for:

  • User authentication
  • Session management
  • Security
  • Load balancing

These cookies cannot be disabled as they are required for the Platform to operate.

3.2 Analytics Cookies

We use analytics cookies to understand how users interact with the Platform.

This may include tools such as Google Analytics.

Analytics cookies help us:

  • Measure usage
  • Identify errors
  • Improve performance
  • Understand navigation behaviour

Analytics data is aggregated and does not directly identify individuals.

3.3 Functional Cookies

These cookies allow the Platform to remember preferences and improve user experience.

They may include:

  • Language preferences
  • Session settings
  • Platform configuration

3.4 Marketing Cookies

We may use marketing cookies to:

  • Measure advertising effectiveness
  • Deliver relevant communications
  • Track engagement with marketing campaigns

Where required by law, these cookies will only be used with your consent.

4. Managing Cookies

You can manage cookies through your browser settings.

Most browsers allow you to:

  • Block cookies
  • Delete cookies
  • Receive notifications when cookies are set

Please note that disabling certain cookies may affect platform functionality.

5. Third Party Cookies

Some cookies may be placed by third party providers including:

  • Analytics providers
  • Payment providers
  • Hosting providers

These third parties may process data in accordance with their own privacy policies.

6. Updates to This Policy

We may update this Cookie Policy periodically to reflect changes in technology or legal requirements.

Updated versions will be published on the Platform.

7. Contact

For questions regarding cookies or data protection, contact legal@queuejump.app.