Vendor Terms of Service

These Vendor Terms of Service govern your access to and use of the QueueJump platform as a food or drink trader.

QueueJump is operated by QueueJump Group Limited, a company registered in England and Wales under company number 16998198 (“QueueJump”, “we”, “us” or “our”).

By creating a vendor account or using the Platform, you agree to be bound by these Terms.

1. Definitions

In these Terms:

“Platform” means the QueueJump website, software and related services.

“Vendor” means the food or drink trader using the Platform.

“Customer” means an end user placing an order through the Platform.

“Order” means a collection-only order placed by a Customer.

“Stripe” means Stripe Payments Europe Ltd or any related Stripe entity providing payment processing services.

“Merchant of Record” means the entity legally responsible for the sale transaction.

“Fees” means the 1.5 percent transaction fee charged by QueueJump and any applicable subscription fees.

2. Platform Role and Relationship

2.1 QueueJump provides a technology platform enabling Vendors to accept collection-only pre-orders and process payments via Stripe.

2.2 QueueJump does not:

• Prepare food
• Store food
• Deliver food
• Control food preparation
• Employ Vendor staff

2.3 You remain an independent contractor.

2.4 Nothing in these Terms creates a partnership, agency or joint venture.

3. Merchant of Record and Payments

3.1 You are the Merchant of Record for all Orders.

3.2 Payments are processed through Stripe Connect.

3.3 Funds are paid directly into your Stripe account.

3.4 QueueJump does not hold, control or safeguard customer funds.

3.5 You are responsible for compliance with Stripe’s terms.

3.6 You authorise QueueJump to deduct its 1.5 percent transaction fee where technically enabled.

3.7 Subscription fees are payable in advance and are non-refundable unless otherwise stated.

4. Fees and Charges

4.1 QueueJump charges:

• A 1.5 percent transaction fee per Order
• A monthly subscription fee

4.2 You remain responsible for Stripe processing fees.

4.3 QueueJump may change Fees on reasonable notice.

4.4 Failure to pay Fees may result in suspension.

5. Vendor Responsibilities

You are solely responsible for:

• Food preparation and safety
• Ingredient accuracy
• Allergen declarations
• Compliance with Natasha’s Law where applicable
• Hygiene standards
• Licensing and local authority registration
• VAT registration and tax compliance
• Accurate pricing and product descriptions
• Customer service
• Insurance

QueueJump does not verify compliance.

6. Allergen and Regulatory Compliance

6.1 You warrant that all allergen information provided is accurate and compliant with UK law.

6.2 You accept full responsibility for ingredient declarations.

6.3 You indemnify QueueJump against any claim arising from allergen mislabelling.

7. Insurance

7.1 You must maintain appropriate public liability and product liability insurance suitable for your business activities in the United Kingdom.

7.2 QueueJump may request proof of insurance at any time.

7.3 Failure to maintain insurance may result in suspension or termination.

8. Orders and Fulfilment

8.1 You are responsible for accepting and fulfilling Orders.

8.2 You must prepare Orders in accordance with your published collection times.

8.3 You are responsible for refund decisions.

8.4 Chargebacks and disputes are processed through your Stripe account.

9. Data Protection

9.1 You receive customer data solely for the purpose of fulfilling Orders and customer service.

9.2 You act as an independent data controller.

9.3 You must comply with UK GDPR and data protection laws.

9.4 You must not sell or misuse customer data.

10. Suspension and Termination

QueueJump may suspend or terminate your account immediately if you:

• Breach these Terms
• Breach food safety regulations
• Engage in unlawful conduct
• Fail to maintain insurance
• Damage the reputation of the Platform
• Fail to pay Fees

You may terminate your subscription in accordance with your billing terms.

11. Intellectual Property

11.1 QueueJump retains all rights in the Platform.

11.2 You grant QueueJump a non-exclusive licence to display your branding and menu for the purpose of operating the Platform.

12. Platform Availability

12.1 The Platform is provided on an as available basis.

12.2 QueueJump does not guarantee uninterrupted service.

12.3 QueueJump may update or modify functionality at any time.

13. Limitation of Liability

13.1 Nothing excludes liability which cannot legally be excluded.

13.2 To the fullest extent permitted by law, QueueJump shall not be liable for:

• Loss of profits
• Loss of revenue
• Business interruption
• Reputational damage
• Regulatory fines
• Food safety claims
• Allergen claims
• Customer illness
• Chargebacks
• Indirect or consequential loss

13.3 QueueJump’s total aggregate liability shall not exceed the total Fees paid by you in the preceding 12 months.

14. Indemnity

You agree to indemnify, defend and hold harmless QueueJump Group Limited and its directors, officers and employees from any claim, loss, liability, damage or expense arising from:

• Food safety breaches
• Illness or allergic reactions
• Regulatory non-compliance
• Tax or VAT issues
• Customer claims
• Misrepresentation
• Negligence or misconduct

This indemnity survives termination.

15. Confidentiality

You must not disclose confidential information relating to the Platform.

16. Changes to These Terms

QueueJump may update these Terms on reasonable notice.

Continued use constitutes acceptance.

17. Governing Law

These Terms are governed by the laws of England and Wales.

The courts of England and Wales have exclusive jurisdiction.